Transforming a Struggling Chiropractic Practice into a Regional Leader

The Challenge: Overcoming a Digital Crisis
Situation Before Us:

The chiropractic clinic faced a digital catastrophe. Their website had been infiltrated by malware, resulting in over 100,000 spam pages. This situation exhausted their crawl budget, preventing new pages from being indexed and eliminating their visibility in location-specific searches. With no leads and severely diminished trust and authority in Google’s eyes, the clinic was on the brink of digital obscurity.

Family wellness centre case study
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Details of the Malware Impact

Crawl Budget Exhausted

The site’s indexed pages were deindexed, and new pages couldn't be indexed.

Lost Trust and Authority

Google's trust in the site plummeted due to the presence of over 100,000 scam pages.

Spam Pages

These pages, often in other languages, cluttered search results and diluted the clinic's online presence.

Our Solution

A Comprehensive Digital Overhaul

01

Website Redesign

We initiated a complete redesign of the website, adhering to best practices to ensure optimal performance and user experience. Key actions included:

New Service Pages

Detailed pages for chiropractic services, massage, conditions treated, and booking.

Enhanced Content

About Us, team introductions, and working hours.

Blog Posts

Regular updates focusing on patient education, chronic pain management, and lifestyle tips.

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02

Local SEO Strategy

GMB Optimization

Created and optimized the Google My Business profile, ensuring the clinic ranked in the top local map pack within a 10-15 KM radius.

High-Quality Backlinks

Built contextual backlinks to restore the site’s authority.

Location Pages

Developed separate pages for each business location to target specific keywords

Regular GMB Posts

Scheduled posts to keep the clinic visible and relevant in local searches.

03

Content Strategy

Educational Blogs

Weekly posts on topics such as chronic pain, posture correction exercises, and maintaining a healthy lifestyle.

Introductory Videos

Produced videos to introduce the clinic and retargeted audiences with patient stories.

Social Proof

Posted tips, case studies, and client testimonials to build trust and authority.

Special Offers

Launched a new patient special to fill appointment slots in advance.

Omnichannel Marketing

Capturing and Converting Leads

01

Google Ads

By targeting keywords like “Chiropractor near me,” we ensured the clinic dominated the top three positions on the search results page through a combination of sponsored ads and organic SEO.

Meta Ads (Facebook and Instagram)

Top of Funnel

Introductory clinic videos to raise awareness.

Middle of Funnel

Client testimonials and social proof to build trust.

Bottom of Funnel

Discount offers to convert hesitant prospects.

02

TikTok Ads

Educational videos and promotional offers targeted the younger demographic, generating a steady stream of leads.

Organic Social Media Management

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01

Strategy

Educational Content

Regular posts with tips on posture correction, back pain management, and chiropractic benefits.

Patient Stories

Share patient testimonials and success stories to build credibility.

Engagement

Actively respond to comments and messages to foster a community feeling.

Live Sessions

Host live Q&A sessions with the chiropractor to answer common questions and discuss treatments.

Results

Increased engagement and community interaction.

Higher patient trust and credibility.

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ikTok

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Local Partnerships

Collaborations with neighboring businesses, sports teams, and gyms offered special discounts and generated referral business.

02

Strategy

Short Educational Clips

Post short, engaging videos on chiropractic tips, exercises, and benefits.

Challenges and Trends

Participate in trending challenges to increase visibility.

Interactive Content

Use polls, Q&A, and live sessions to engage with the audience.

Collaborations

Partner with popular TikTok creators for broader reach.

Results

Rapid growth in followers and engagement.

Increased interest from a younger audience.

Email Marketing

Nurturing and Converting Leads

Strategy

Segmentation

Divide the email list into segments based on interests, such as chiropractic services, massage therapy, and general health tips.

Personalized Content

Craft personalized email content targeting specific needs, such as posture correction for office workers or sports injury prevention for athletes.

Automated Campaigns

Set up automated email workflows to nurture leads, including welcome emails, appointment reminders, and follow-up emails.

Special Offers

Include exclusive offers and discounts for email subscribers to encourage bookings.

Educational Content

Include exclusive offers and discounts for email subscribers to encourage bookings.

Results

Increased engagement and higher open rates.

Improved lead conversion rates.

Enhanced patient retention and loyalty.

Business Automation

Streamlining Lead Management

CRM Setup

Implemented a CRM with automated workflows to convert leads into paying customers seamlessly.

Initial Contact

Automated SMS and email greetings directing leads to the booking form or connecting them with a CSR.

Appointment Reminders

Automated reminders before appointments to reduce no-shows.

Rescheduling

Follow-up contacts for missed appointments to reschedule.

Email Marketing

Continuous nurturing of leads with educational content and upsell opportunities.

The Results

From Obscurity to Prominence

Within a short time, the clinic's appointment calendar was filled throughout the week, transforming it into a recognized brand in the community. The comprehensive strategy not only generated hundreds of quality leads but also established a strong online presence, resulting in:

Increased Visibility

Dominating local search results and maintaining top positions in the SERPs.

Quality Leads

A steady influx of high-converting leads through omnichannel advertising.

Brand Recognition

Significant brand searches on Google and strong community engagement.

Conclusion

From being a small practice with minimal leads to becoming a regional industry leader, our tailored digital marketing and SEO strategies have set a new benchmark for chiropractic clinics. By addressing the root issues, implementing robust marketing strategies, and automating processes, we ensured the clinic’s sustained growth and prominence in the competitive healthcare landscape.